Terms of service

Terms and Conditions

Last updated: 20 October 2026

1. About us

This website is run by Lunarae Ltd, a company registered in England and Wales (company number [your number]). Our registered office is 35 London Road, Westerham TN16 1BB, United Kingdom. You can contact us at lunaraegifts@gmail.com.

These terms apply to every order you place on our website. Please read them before you order. They do not affect your legal rights as a consumer.

2. Using our website

You must be 18 or over to place an order. Please make sure the information you give us, including your delivery address, is correct and up to date.

Our shop is run on Shopify. Your purchase is made with Lunarae Ltd, not Shopify.

3. Our products

Our boxes are hand-packed in small batches. Some items are handmade or natural, such as the eye pillow, candle and stone, so colour, pattern and size may vary slightly from the photos. This is part of their character and is not a fault.

Our products are designed to support moments of rest and relaxation. They are not medical products and are not intended to diagnose, treat or prevent any condition. If you are pregnant, breastfeeding, taking medication or have a health condition, please check with your GP or midwife before using herbal teas or essential oils.

Please read the labels and safety information on each product, including candle safety and tea ingredients.

4. Prices and payment

All prices are in pounds sterling (GBP) and include VAT where it applies. Delivery charges are shown at checkout before you pay.

If we make a mistake with a price, we will contact you before posting your order and you can choose to cancel for a full refund.

5. Your order

After you place an order, we will email you to confirm we have received it. The contract between us starts when we email to confirm your order has been posted.

We may need to cancel an order, for example if an item is out of stock or there is a pricing error. If so, we will tell you and refund you in full.

6. Delivery

Delivery options, costs and times are explained in our Delivery policy. Delivery times are estimates.

Your order becomes your responsibility once it is delivered to the address you gave us, or to someone you have nominated to receive it. If it is lost or damaged before then, we will replace it or refund you.

7. Your right to cancel

You can cancel your order within 14 days of receiving it, without giving a reason. Please see our Returns policy for how to return your box and how refunds work.

For health and hygiene reasons, this right does not apply to tea that has been opened or to items that have been unsealed or used after delivery.

8. If something is wrong

We are legally required to supply products that are as described, fit for purpose and of satisfactory quality. If your box is faulty or damaged, please contact us as soon as you can. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or refund. For more information about your rights, visit citizensadvice.org.uk.

9. Gifts

If you send a box as a gift, any refund will be made to the person who paid for it. We will not include prices in gift orders.

10. Business and bulk orders

If you are ordering for a business, for example corporate gifts, please contact us. Business orders may be agreed on separate terms.

11. Reviews

We welcome honest reviews. Reviews must be your own, based on your own experience, and must not be offensive or misleading. By posting a review, you allow us to show it on our website and social media. We do not edit reviews to change their meaning, and we may remove reviews that break these rules.

12. Our content

All text, photos, illustrations and designs on this website, including the Lunarae name, logo and moon artwork, belong to Lunarae Ltd or are used with permission. Please do not copy or use them without our written permission.

13. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that, or of our failing to take reasonable care. We are not responsible for loss that was not foreseeable.

Our products are for personal and household use. We are not responsible for any business losses, such as lost profit or lost business opportunity.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.

14. Events outside our control

We are not responsible for delays caused by events outside our control, such as postal strikes, severe weather or supplier problems. If this happens, we will let you know as soon as possible. If there is a long delay, you can cancel your order and we will refund you in full.

15. Your privacy

We only use your personal information as set out in our Privacy policy.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.

17. Which law applies

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

18. Contact and complaints

If you have a question or a complaint, please email us at lunaraegifts@gmail.com. We aim to reply within 1 working day and to resolve any issue fairly and quickly.