Refund policy

Returns

Not quite right?

We want every Lunarae box to arrive exactly as it should. If something isn't right, we're here to help.

Changed your mind?

You can return your box if:
• You tell us within 14 days of receiving it
• You send it back within 14 days of telling us
• It is unused, in its original condition and gift box

Our boxes are sold as a complete set, so please return the whole box. For health and hygiene reasons, we can't accept the return of opened tea or any item that has been unsealed or used, such as the eye pillow or candle. If items have been used, we may reduce your refund.

Return postage is paid by you. We recommend a tracked service, as we can't be responsible for returns lost in the post. Please keep your proof of postage.

Christmas gifts: boxes ordered from 1 November 2026 can be returned until 15 January 2027.

Refund or gift card, your choice

Once we receive and check your box, we'll either:
• Refund the full box price to your original payment method within 14 days, or
• Send you a Lunarae gift card for the full amount straight away, perfect for our Calm or Clarity Box, arriving in spring 2027.

Just tell us which you'd prefer when you get in touch.

If you chose express delivery, we can't refund the extra cost of that upgrade. If you received your box as a gift, any refund goes to the person who bought it.

Damaged, faulty or wrong item?

This one is on us. Email us with your order number and a photo as soon as you can. We'll send a replacement or give you a full refund, including any delivery you paid. You won't need to send anything back.

How to return your box

1. Email lunaraegifts@gmail.com with your order number and "Return request".
2. Tell us whether you'd like a refund or a gift card.
3. Post your box, securely packed, to: Lunarae Ltd, 35 London Road, Westerham TN16 1BB.

Questions?

Email us at lunaraegifts@gmail.com. Every message is read personally and answered within 1 working day.